I restarted, but unlike for the other people that wasn't enough in my case. I downloaded and installed the version Lucadebe posted ( Removed link for error in link ). (Note that the installer does seem to dissapear all of a sudden, this is normal i think, it just adds the driver to windows, it won't actually update the device.) I'm not entirely sure whether Win10 is using the same one as Win7, but in any case, driver update didn't find a newer one which was compatible with the OS fingerprint features. Windows seems to have installed a driver which is over 2 years old and doesn't even seem compatible with the OS fingerprint API. of course the problem is getting the drivers. On Win7 I didn't use it because it needed the HP tools installed and that was more bloat then i am comfortable with. I upgraded from a Windows 7 install (not factory image) to Windows 10 and decided to try out the new build-in OS sensor support. The driver is working for me on an EliteBook 8570p, though i did have to foce it a bit. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.